Successful Life Podcast

AI for HVAC: Optimizing Efficiency and Customer Satisfaction

June 02, 2023 Corey Berrier
Successful Life Podcast
AI for HVAC: Optimizing Efficiency and Customer Satisfaction
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Show Notes Transcript

Explore the transformative power of AI in the HVAC industry. Join us as we uncover how AI technologies are revolutionizing heating, ventilation, and air conditioning systems, enabling HVAC businesses to achieve optimal efficiency and customer satisfaction. Discover the applications of AI in predictive maintenance, demand forecasting, and personalized customer support. Learn about the benefits and challenges of AI adoption, successful implementation strategies, and future trends in the HVAC sector. Whether you're an HVAC business owner or technician, this episode provides valuable insights into leveraging AI for HVAC excellence. Join the AI-powered HVAC revolution now!

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[00:00:00] Corey Berrier: Welcome to the Successful Life Podcast. I'm your host, Corey Berrier, and today, folks, we're gonna, I'm gonna talk with you about understanding some basics for ai, basics for the HVAC industry, or better yet, for your HVAC business. So,

[00:00:26] This is gonna be some basic facts that I think will be helpful for you. I think a lot of people believe that AI is just chat, G P T or AI is just, you know, an AI assistant that can, you know, that you can say, Hey, put this on my calendar, da duh, da. Right? And there are those, of course, and there's a lot of tools like shit, tons of tools.

[00:00:51] More than you can even imagine. So if you're just now getting into ai, you know, this may not be the podcast for you because I'm just gonna go through, honestly it's, some of it is kind of boring stuff a little bit. That's not boring. It's interesting to me, and it may be interesting to you and if you're an HVAC business owner, it's damn sure gonna be business.

[00:01:11] It's gonna be interesting to you. So let's just get outta the way first. AI is a branch of computer science that. Involves creating intelligent machines capable. I gotta read this. All right, so lemme start that over. AI is a branch of computer science that involves creating intelligent machines, capable of performing tasks that typically require human intelligence, such as optimizing heating, ventilation, and air conditioning systems.

[00:01:43] So what does that mean? It just means that, A computer can do what? Some stuff that a human can do. Currently machine learning is a type of AI that can be applied to HVAC data to learn patterns, optimize energy usage, and improved system efficiency. All right, number three, natural language processing can enable HVAC technicians.

[00:02:09] To interact with AI powered virtual assistance or chat bots, allowing them to access information and troubleshoot issues. More efficiency, so efficiently. So I can certainly speak on that one, right? That one in particular. So imagine if you know you're one of these larger companies let's take Peterman Brothers for example.

[00:02:34] It's a pretty gigantic company. You know, they could train the a, an AI model on their data, on all the data they've got stored up, right? Meaning they could take all their customer interactions cuz all that stuff's in transcripts. They could take all of their all of their internal. All their internal paperwork, so to speak, all their internal data with their pricing so on and so forth.

[00:03:10] And train an AI model Then to answer questions as if they were asking Chad Peterman, for example. I don't even know Chad, or actually I got to see Devin this weekend, this week on a podcast. I really like that guy. So imagine, you know, Devin's one of the like, Better salespeople there. I'm assuming, and certainly by the way he talked, it seemed that way.

[00:03:40] So imagine if your technicians could have Devin in their back pocket [00:03:46] 24 hours a day, right? They wouldn't even have to call Devin to ask him a question about. Whatever the question is, it could be a million different things. Or just take a service manager and I'll refer to a plumbing company here cuz that's where I've done most of my work as plumbing companies.

[00:04:01] You know, you've got a service manager that puts out fires, right? That is their primary job is to put out fires and sometimes even doing meaningless stuff. I'm not saying all service tech, I'm not saying all service managers, but by and large, It's a lot of busy work. What if your guys, what if your technicians could just have a chat bot inside of their phone?

[00:04:28] Right? This is very simple to do and train it on the silly questions that the service manager gets asked, right? Whether it's about a part, whether it's about a price, whether it's about whatever. All that information is stored in the computer. So it, there's data there that you could train the model on that essentially could answer those questions in a split second and you wouldn't have to have that service manager for that specific thing.

[00:04:55] Nothing to get service managers, I'm just saying. Alright, next is computer vision can be used to analyze thermal IM images and identify potential areas of energy loss or system efficiency. I don't know about that one. But that's what it says. And I assume that

[00:05:21] hell, I don't even know what that means exactly. I don't know. But that's what it says it could do. And I believe that you know, and I, and look, I'm not the smartest guy on the planet. I get a lot of my, I get most of my information out of chat, right? I get a lot of this information because I can't sit here and put this.

[00:05:40] This stuff together, like in this succinct way and, you know, knock it or not, I, it doesn't really matter to me. Like, guess what? You're getting the great information and whatever, but I had somebody say something the other day. Well just put it in chat. Of course. Just put it in chat. You should put everything in chat.

[00:06:00] I mean I'm not saying everything that Chad spits out is correct, but if you know what to ask it and how to ask it specifically. You're gonna get the right answer, nine times outta 10, unless you're asking about something about Donald Trump or Joe Biden. And then it's for sure it'll be wrong. All right, so AI applications in h in an HVAC business.

[00:06:24] So in the HVAC industry, AI can be utilized for predictive maintenance, and I do know what that is. Identifying potential system failures before they occur and optimizing maintenance schedules for HVAC equipment. Now what that means is they can use predictive analytics to tell you before that system fails, there could be an alert that's triggered.

[00:06:45] Through this predictive analytics process that would tell you, you know, days or weeks or maybe even months before that system is going to fail. Now, predictive analytics is not, it's used in a lot of different industries and it's been used for years. It's just we're not, we're just now hearing about it and I'm telling you like this.

[00:07:09] This could save people a ton of money. This could keep your guys busy, right? It also it's gonna make the customer happy. Long story short, predictive analytic analytics is something that you should absolutely look into. And as it said, you know, you pot, you identify potential failures before they occur.

[00:07:31] Now, if you're [00:07:32] trying to sell a bunch of units, that might not work out for you. But in the end, if you do the right thing by the customer, which I agree, I think that you will predictive analytics could be your best friend. So AI can assist in demand in demand forecasting for heating and cooling needs, ensuring optimal resource allocation and energy efficiency.

[00:07:55] So I don't know exactly what that means. It says forecasting, so like, It, I guess what it's saying at hell, I don't know what it means. I don't know. I don't have a good answer for you on that one. So, HVAC businesses can leverage AI powered chatbots or virtual assistance to provide personalized customer personalized customer support and troubleshoot common issue remotely.

[00:08:20] So again, it kind of goes back to, Hey, Mr. Service Manager, I have a problem. Or, Hey, Mr. Sales manager, I have a problem. Or, Hey, Mr. Whoever that you call for the problem. You could literally train that mo, train an AI model to answer those questions in real time, like I'm not even exaggerating here. This may blow your mind and it should because it's next level.

[00:08:46] Shit, dude, this is stuff that, it is mind blowing when you see it. It's absolutely mind blowing. AI can I love this? AI can analyze historical data and customer preferences to offer personalized recommendations for HVAC system upgrades and energy saving solutions. I'm gonna say that one again because that one should ring a bell in your head.

[00:09:17] So AI can analyze historical data. And customer preferences to offer personalized recommendations for HVAC system upgrades and energy saving solutions. In other words, you can use AI to say, okay let's pull everybody out of the system. That they're, that their unit is 10 years old, right?

[00:09:47] This is pretty common. And. You can use predictive analytics to tell if that unit is about to go or not, right? So it just gives you a super, super targeted way to let your customer know, Hey, I know something's going on with your unit. You know, our system detected that your unit is gonna go out in about 50, about 60 days.

[00:10:13] So what we can do to prevent you from being without air if it's 120 degrees in Arizona? Then we can come out, check it, make sure that our our data is correct, and then we can give you options of what you can do. But we wanna prevent you from going without air. I know you've got a three year old at home and I, you know if it were me and I were you, I would want somebody to call and tell me that, and I would want somebody to call and tell me that.

[00:10:43] And I think you would too. So and by the way, while we're there, we're gonna show you some energy saving solutions that have just come out or whatever it is. Their unit's 10 years old, so guaranteed they're gonna save energy somewhere. All right, so the benefits and challenges of AI adoption in an HVAC company.

[00:11:11] Dang it. I lost my place. All right. Benefits of an adopt benefits of an AI adoption in the HVAC industry [00:11:18] include increased efficiency, reduced maintenance costs, improved system reliability, and enhanced customer satisfaction through personalized services. Look, dude, I'm a sales guy.

[00:11:37] People love nothing more than to feel like you care about them. And if you can personalize the service, if you can knock on my door and explain to me exactly what Corey wants, you're gonna win. Dude, I'm a sales guy. Some kind of a laydown, but you know what I'm saying? Like people, it's like using somebody's name, right?

[00:11:59] People love when you use their name. If you're trying to wing a customer over, if you're trying to build rapport, Say their name. It's the sweetest sound of their ears. All right, I got off track a little bit, so alright. That one's super, super important. All right, so challenges may include concerns about data privacy, insecurity, right?

[00:12:21] I'm sure a lot of you're thinking, well, I don't want somebody doing all this crazy AI stuff in inside of my system or inside of my, without me signing off on it, right? In So ensuring the accuracy and reliability of AI algorithms and providing adequate training in support for technicians to work effectively with AI systems.

[00:12:45] Those are those are some of the benefits and some of the challenges like you, you know, look, the, we all know that the home services industry, by and large, is a little bit behind regular. You know, a lot of regular businesses, it's certain in terms of technology for sure, but you don't have to be, you really, you, you can get so far ahead of the game right this minute by implementing some of these ai some of these AI tools.

[00:13:22] And look, you can fight this all day long. And if you wanna fight it, by all means you should fight it, but you're fighting a losing battle. It's just like the internet, right? People were like, oh my God, the internet. I would never put my credit card online. Dude, you pay everything online with your credit card.

[00:13:42] At this point, like it's ridiculous how much we use the internet and how much we depend on it. AI is the exact same thing, except for it's now. It's here and it's now, and it's not going anywhere. I promise you it's not going anywhere. Now, if you watch the news, they'll say, AI is, take it over robots, blah, blah, blah.

[00:14:02] It's the fuck, it's the news, dude. Like the news is full of shit. So I don't watch the news. But you know, I, my dad calls me constantly and tells me about the news. So I don't have to watch it, and I don't believe anything they say to begin with. I mean, my God, if you were here during 2020 and you were then, you know, the news is full of it.

[00:14:24] So successful AI implementation strategies for HVAC companies. HVAC businesses should focus on collecting and pre-processing relevant data. You already have the data. You have the data in your database. Such as historical HVAC system performance, weather patterns, and customer preferences to train AI models effectively.

[00:14:51] I mentioned that earlier. You can take the current data inside of your system and train these AI models to do everything that I'm telling you. Now, Matt, I know for a fact, you know the call center AI that [00:15:04] I've been working on, God, which has been a bane of my existence, but. If it ever comes out we, it's gonna be incredible.

[00:15:11] But you gotta have the data from the call center, right? From your CSRs, from your, and you've got customer data in the same token. That's the only reason I could speak on this. Alright, so choosing the right AI technologies and partners that specialize in HVAC applications can ensure optimal system integration and compatibility.

[00:15:34] Now, right now it's. There are people I know, obviously I know people that can do this. I know people that can do anything you want to with ai. And I'm not saying I'm the guy. I figured out a lot and I've put a lot of time into this because I know. It's like the future it is. Well, the future's here.

[00:16:02] And I know that we are gonna become so dependent on ai just like we do the internet right now. It's the dopest thing I've ever seen in my life. And if you don't get your head wrapped around this, I'm telling you right now, you are gonna remember this conversation and you will wish that you had of, excuse me.

[00:16:26] All right, so in look. It's not, some of this AI stuff is not as easy as it comes across. You know, you'll hear like no-code applications or low-code applications. Dude, I don't care what it says. You still have to understand how to code. You still have to understand the idiosyncracies of how to put this stuff together, like, Look, I've been working on AI contractor AI contractor marketing and it's a system.

[00:17:02] I'm not gonna go too deep into it, but it's a system dude, that will twist your, because it's so incredible. It will do just about anything that you can think of. It shores up all the issues that both you and I both have. This is why I work with contractors cuz I'm a D H D. I, you know, I hate following up.

[00:17:24] Sometimes I even forget to follow up. But with this system, I don't forget to follow up because it prompts me or it does it for me. Now that's incredible for people like you and me. So continuous monitoring and evaluation of AI systems can help identify performance issues, fine tune algorithms.

[00:17:47] And adapt to changing business requirements in the HVAC industry. So that just basically all that saying is that, you know, through a ai, AI, you can constantly evaluate and monitor everything that's going on in your business. I mean, if you just have it set up right, it can do anything you want it to do.

[00:18:09] So some future trends. And implications for the HVAC Co, for the HVAC industry. So explainable AI can play a crucial role in the HVAC industry, providing transparent expe explanations for AI-driven systems, organizations, and recommendations to build trust with customers and technicians. Build trust with customers and technicians.

[00:18:39] You might be thinking, well, Corey, How does this stupid AI thing build trust? I don't trust this thing. I get it [00:18:50] because it shores up areas that you're not even thinking about. When I say like, builds customer relations, like our ai our AI bot inside of this software I've been working on, I've been working on a couple of softwares, but the marketing software is.

[00:19:08] You know, it will answer any, just about any question that you ask it because it's layered over chat g p T. And so if Your're customer, for example, it will say, like, I could say, I could send a, an AI bot out and Mr. Customer, you know, thanks for looking at, thanks for liking our Facebook post. Hey, I just wondered if it was time, if you would like to schedule an appointment.

[00:19:36] What time would work for you? I've got some time on Monday and Saturday. Right. And the customer right back. Okay. Well, I don't think I can do it this week. No problem. Let's do it next week. What's your schedule like? Tuesday I could do it the following Tuesday. Great. We've got two o'clock and five o'clock available.

[00:19:57] Which one would you like? Neither of those times work. How? Okay. No problem. How about Wednesday? Like I could go on and on, but this thing will answer anything that you want it to book appointments for you. It will do everything that you can even imagine without you ever touching it. So AI powered automation has the potential to revolutionize HVAC systems by automating routine tasks, optimizing energy use, and freeing up technicians to focus on more complex and strategic HVAC challenges.

[00:20:32] So when you get in the weeds doing paperwork or getting in the weeds because you're waiting on the service manager to call you back, or you're getting in the weeds because. God, fill in the blank. All that stuff can be shored up, dude. I'm telling you. It is. It's pretty mind blowing. It's pretty mindblowing.

[00:20:52] Ethical concerns. Well, actually, I skipped over one. The impact of AI on job roles, this is important. A, the impact of AI on job roles in the HVAC industry will require technicians to acquire new skills. Such as data analysis and AI system maintenance to effectively work alongside of AI powered systems.

[00:21:18] All this means is, and I know that doesn't sound like fun. I've gotta learn some new stuff. If you're the technician, I look, I wouldn't want, I don't normally enjoy learning new stuff and changing up what I'm doing. Nobody likes change. Like it's like that song I actually, I don't even remember the name of the song.

[00:21:36] I think it's Smash Mouth maybe. Anyway, it doesn't matter. So, in other words, it's not gonna take your job, understand that. But what it is gonna do is require you to level up and start to understand this ai, all this AI stuff. And it's gonna require you to learn different skills to be able to utilize these systems and processes through ai.

[00:22:01] And again, I know that doesn't sound like fun, but guess what? It is gonna make your life and your business your life easier, and it's gonna make you more money. As a technician and as the business owner, absolutely, unequivocally, without a doubt, unless you don't do it, and then you're not gonna make any more money.

[00:22:19] So, ethical concerns such as addressing biases in AI algorithms and ensuring fairness and transparency in decision making, in the decision making process are important for the res, for the responsible implementation of AI in the [00:22:36] in your HVAC business. Let me reread that. That sounded a little choppy.

[00:22:40] Ethical concerns such as addressing biases in AI algorithms and ensuring fairness and transparency in decision making processes are important for the responsive, responsible implementation of AI in the HVAC business. So in other words, you gotta find somebody that you can trust that can help you with this stuff because look,

[00:23:05] Most of us don't trust people in the first place, right? Because, you know we're all in an industry where, you know, there're shysters, right? I like to think that there's not, but there are people that are gonna do this the wrong way. There are people that are gonna try to sell you AI stuff that they don't know Jack's shit about.

[00:23:24] And you gotta be aware of that, right? You've gotta be aware of who you're talking to, because, There's a lot of people out there that are just full of shit and you know, I'm sure that's not you, but I'm sure you've dealt with plenty of people. I know you've dealt with customers that are full of shit for sure.

[00:23:42] And so you just gotta remember that, you know,

[00:23:50] you just gotta remember, like use your best judgment here, right? You can reach out to me. I'm happy to give you some advice. I'm happy to help you. But right now my focus is on this new marketing tool and it is the most incredible thing I've ever seen in my life. It is, dude I'm just gonna tell you one quick thing and you can go to my Facebook page and just look me up.

[00:24:16] Corey. Barry, you should be able to find me. And you'll see a video that we did yesterday where my, the programmer or developers going through some of the stuff this will do now. For example, if you. Are trying to beat out your competitor, which of course you are. Everybody's trying to beat out their competitor regardless of what you say.

[00:24:37] And your competitors running ads for their summer special, let's just say whatever it is, right? If you're in North Carolina, that may start it out pretty slow because the weather's being kind of weird, but it's North Carolina, so the weather is sometimes weird. But if you're wanting to. Market to your competitors.

[00:25:01] We have a very simple way of doing that. And it doesn't cost you any money because we do it through social media. And let's just say that for example, if I, whoever a competitor might, I don't even know who that would be at this point cuz nobody's really doing AI like this. But let's just say, you know, Jack's AI service, or Jack's marketing company, whoever, I can just go click on their post.

[00:25:26] And extract every single customer that liked or commented on that post. And then I can deploy a bot that will market to those people and bring them into my company, period. And you can do the exact same thing. You can't without this process, but you can if you get in touch with me. Of course. So I don't know how beneficial this was for you.

[00:25:55] It should have been mind blowing. If I would actually encourage you to go back and listen to the, and listen to this again. I talk really fast. I get really excited. I've had some coffee, so. I'll just say it one more last time. You gotta get in the game with this. If you don't get in the game with this, you are going to suffer.

[00:26:18] And I don't wanna see that for you. Like it's been a tough, [00:26:22] you know, it is been a tough year for a lot of people and you don't need any more tough years. This is your opportunity right now to get ahead of the game. You don't have to do anything, but if you don't do it, your competitors go into. I promise you that I did a couple of posts this week with some guides that I ran through chat, and at the end of the day, people are excited about sales and marketing with ai.

[00:26:51] People are excited about this follow up process with AI because it solves massive pain points for people in the trades. And I've on And look, mine is only, this system's only for the trades. They're doing it for others. The people that built it out, they're doing it for other people. But look, I wanted to design this for what I know the industry needs, and I know the industry is hurting with follow up.

[00:27:23] And I know the industry is pissed off at most marketing companies. And this is not to knock a single marketing company. Look, they do the best they can, but sometimes you can do better than that. And this is an opportunity where you are gonna be able to do better than what you're currently doing.

[00:27:42] And I'm just being honest with you. Look, I've done a lot of research into this. I know for a fact what I'm telling you is true. Look, I've seen it work and it is tremendous. It is. It's mind blowing. I, it is completely mind blowing. And you're gonna hear more about this. In fact we're getting ready to roll this thing out, I would say in the next couple of days.

[00:28:13] So you're gonna see a lot more about this, but I would, you know, subscribe to this channel because you're gonna want to hear the next few podcasts for sure. Because I'm gonna really dive deep into this deeper than I have been. I would just say, look, if you have questions about it, reach out to me.

[00:28:33] You could email me at Corey. Corey Berry, and I appreciate you listing. I appreciate you subscribing and if you feel compelled to leave a review, by all means, you should do that. So I appreciate you. I appreciate this industry, and I'm telling you right now, this industry's changing. And if you're an owner and you're not with the times, You're gonna be left behind and we'll see you on the other side.